At Professionals Platinum, your feedback is important to us. We are committed to providing high-quality real estate services and ensuring you have a positive experience with our team.
If something hasn’t gone as expected, we want to know about it.
We will always handle your concerns fairly, respectfully, and promptly.
How to Make a Complaint
You can lodge a complaint in any of the following ways:
- By phone: 08 9080 9200
- By email: enquiries@profkal.com.au
- In person: Unit 8, 84-90 Brookman Street, Kalgoorlie WA 6430
- Through our website contact form
- In writing to our office
You are welcome to provide your feedback anonymously, although this may limit our ability to investigate.
There is no fee to make a complaint.
How We Handle Complaints
- We acknowledge your complaint within 3 business days.
- We review and investigate the issues raised.
- Most complaints are resolved within 7 business days.
- Complex matters may take up to 21 days, but we will keep you updated.
- We provide a written response explaining our findings and any actions taken.
Your concerns are handled with fairness, confidentiality, and respect.
Who Handles Complaints
All complaints are overseen by our Licensee:
Jessica Warren
Licensed Real Estate Agent and Licensee-in-Charge
Professionals Platinum
If You Are Not Satisfied
If you believe your complaint has not been resolved fairly, or if you believe the agency has breached its legal obligations, you may contact:
Consumer Protection WA
Department of Mines, Industry Regulation and Safety
Phone: 1300 304 054
Website: www.consumerprotection.wa.gov.au
We Value Your Feedback
Your feedback helps us improve our services and ensure that we continue to meet the needs of our clients, tenants, landlords, and community.
Thank you for taking the time to share your concerns with us.